Download , Streaming and Server Related Problems
In order to help us troubleshoot the issue with server speeds and downloads we would really appreciate if you could help us with gathering a little bit more information by following the steps below
- Send your IP address. Visit http://www.whatsmyip.org/ or alternatively type it in Google ...
https://www.google.com/?q=whats+my+ip
- Provide traceroutes to the affected host
The target should be content.hwnds.ddfstatic.com, this is where we host our content.
Info on how to do a Traceroute: http://www.wikihow.com/Traceroute
You can just copy the results or make a screenshot and send that.
- affected URLs and when you saw the interruptions on those downloads.
This should be a URL to the scene, it should always start with: http://content.hwnds.ddfstatic.com/ ... usually, its a long URL, like this:
Advanced Section:
- Provide request / response headers
Google Chrome:
1. Press F12
2. Go to the Network tab
3. optional: at the bottom of the Network tab, there’s an icon that’s a solid black circle. When you hover over it, the tooltip is “Preserve Log upon Navigation” If you click that button, it turns red (“recording”) and then it won’t clear the history when you navigate between pages so you get a full trace
4. Pick the URL of the object you want to inspect headers for
Please provide us with the headers under “Response Headers”
**If you do not see anything in the URL section, try refreshing the page after hitting F12
For Firefox:
1. Press F12
2. Go to the Net tab
3. Click the URL of the object you want to inspect headers for
Please provide us with the headers under “Response Headers”
**If you do not see anything in the URL section, try refreshing the page after hitting F12
For Mac and Linux, the easiest way would be to use Curl:
1. Open Terminal
2. Type: curl -I www.website.com/path/to/file
3. Copy the output
We thank you kindly for your time in providing this information