Download , Streaming and Server Related Problems

In order to help us troubleshoot the issue with server speeds and downloads we would really appreciate if you could help us with gathering a little bit more information by following the steps below

-       Send your IP address. Visit http://www.whatsmyip.org/ or alternatively type it in Google ...

https://www.google.com/?q=whats+my+ip

-       Provide an MR Test

How to perform an MTR test on a Windows PC

Doing a multi trace route, for windows there is a free program called WinMTR, downloadable from here:

https://portableapps.com/apps/utilities/winmtr_portable

After installing the program run it, the program window should appear.
Write the following domain name into the Host field:

hwnds.ddfstatic.com

And then press the Start button.
You can minimize the program if you want, this will collect information about the network times and loss between you and our content delivery network server.

Please leave the program running for at least 1 minute (it will send 1 packet every second, so the "Sent" column should display roughly 60 after 1minute of runtime).
You can browse, use your computer as you would like, log in to our site and start to download any videos where you experienced the timeout/interruption, hopefully you'll still experience the issue and we'll see some loss in your network, so we'll know where to continue to search for the issue.
After the time passed, stop the program, export the results into TEXT format (save it to a file) and send it to me in a response as an attachment.


How to perform an MTR test on a MAC

https://support.appliedi.net/kb/a1038/how-to-perform-an-mtr-test-on-a-mac.aspx


 

-       affected URLs and when you saw the interruptions on those downloads.

 This should be a URL to the scene, it should always start with: http://content.hwnds.ddfstatic.com/ ... usually, its a long URL, like this:

http://content.hwnds.ddfstatic.com/329pov/video/mp4/329povd1_2160_15600.mp4?cdname=choky-ice-and-kitana-lure_-_sultry-cock-sucker-blonde-russian-babe-swallows-cum-in-pov_329povd1_2160_15600.mp4&rs=100000&ri=104857600&ttl=1486037070&token=dd09fe711d7dd0ab52cdab84c9d84d5e

Advanced Section:

-       Provide request / response headers

Google Chrome:

1. Press F12
2. Go to the Network tab
3. optional: at the bottom of the Network tab, there’s an icon that’s a solid black circle. When you hover over it, the tooltip is “Preserve Log upon Navigation” If you click that button, it turns red (“recording”) and then it won’t clear the history when you navigate between pages so you get a full trace
4. Pick the URL of the object you want to inspect headers for

Please provide us with the headers under “Response Headers”
**If you do not see anything in the URL section, try refreshing the page after hitting F12

For Firefox:

1. Press F12
2. Go to the Net tab
3. Click the URL of the object you want to inspect headers for

Please provide us with the headers under “Response Headers”
**If you do not see anything in the URL section, try refreshing the page after hitting F12

For Mac and Linux, the easiest way would be to use Curl:

1. Open Terminal
2. Type: curl -I www.website.com/path/to/file
3. Copy the output

We thank you kindly for your time in providing this information

  • 34
  • 28-May-2019
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